AT&T

Sucks! There is no way around it, but to say they are possibly the the worst phone company I have ever had. I loved, loved, loved sprint! Wasn't a huge fan of Nextel but that was mostly because I didn't like their phones. Verizon back in the day had good service, but shitty billing practices. I would do almost anything to shove a red hot poker up AT&T's butt and twirl them around.

So Swallow, calls the house the today and says your phone says you aren't accepting calls. Hmmmm, that is interesting, first thought was maybe I didn't pay the bill. Log on, account is current next due date happens to be tomorrow (10-15). So, I call them...someone has stolen my phone number and made a call to China via the internet. They thought it was suspicious so they turned my phone off. Okay, good I am glad they thought it was suspicious...but why would they not call me or better yet send a text message informing me of the situation? What if it had been me making the call to China from the internet?

I sit on hold with Customer Service that says we can get your service to be able to make out going calls, but you can't receive calls or texts until we get technical support to help us out. So I sit on hold for literally 7minutes and 22 seconds (i can see the clock on my phone), and what happens we get disconnected! Of course, we get disconnected...because AT&T sucks and it drops calls all the time. I call back and have go through entire process again, because god forbid you get to jump right ahead to technical support without talking to customer service!

I finally talk to technical support who said it could be up to 48 hours to get the block to my phone turned back on...Are you kidding me? To make matters worse, in the process of removing 1 block they have reissued the first block so I can't even dial out if I wanted too! I am thrilled they thought a call to China was suspicious, but it didn't take them but probably 30 seconds to turn my phone off, why on earth would it take 48 hours to turn back on? GRRRRRRRRRR, I hate AT&T. I go to work, and everyone thinks it is hysterical that my cell phone doesn't work. If I heard 1 time to pay my bill on time, I heard it a 100 times! I finally went upstairs and printed out my statement that said I was current and my bill wasn't due till tomorrow (10-15).